Feedback

Dear visitor of JSC “MB Bank” website!

Through the “Feedback” page you can get in touch with JSC “MB Bank” (hereafter – the Bank) to ask a question, make a comment or recommend something in respect of the Bank’s products and services.

Your message shall contain the following:

name of the Bank, or job title of the head of the Bank/structural unit;
full name including patronymic (if applicable) – for an individual, individual entrepreneur, individual setting up a private practice under the Russian Federation legislation;
corporate name – for a legal entity/TIN/PSRN, foreign structure not registered as a legal entity;
postal address and (or) e-mail address to which the response shall be sent;
documents or their copies may be attached to the message.

INFORMATION FOR NOTARY PUBLIC:
in accordance with the Bank of Russia letter No. IN-03-31/37 dated 03.06.2021 JSC “MB Bank” has determined info@mbbru.ru as the e-mail address for prompt verification of powers of attorney provided to JSC “MB Bank” in simple written form for the purpose of sending notifications on pledge of property not related to estate property.

You may also apply:
• in writing (personally, by your representative, through the Russian Post or courier service). The Bank accepts written messages on business days in accordance with the working hours of the unit to which the message is submitted;
• Via the official e-mail specified on the Bank’s website;
• Through the remote banking service channel.

The Bank does not consider and respond to messages which:
1. lack the sender’s address;
2. go without the surname (corporate name) of the Sender;
3. contain obscene or insulting expressions, threats to the Bank’s property, threats to life, health and property of the Bank’s employees as well as members of their families;
4. cannot be read;
5. cannot be understood.

If in cases stipulated by clauses 2 - 5, the Bank decides to leave the message unanswered on the merits, the sender shall be notified of this decision within 5 (five) working days from the date of registration as well as the reasons for impossibility to consider the message on the merits.

The response is forwarded in the form of an electronic document to the e-mail address specified in the message and (or) in hard copy (by a registered mail) to the postal address.

The message shall be considered (and responded in writing) within 15 (fifteen) business days from the date of its registration, unless other terms are stipulated by the Legislation of the Russian Federation.

JSC MB Bank only accepts requests from postal addresses in the national domain of Russia ".ru" or domains of countries that are not subject to restrictions.
JSC MB Bank mail system configuration blocks the delivery of electronic correspondence from foreign and Russian organizations that have e-mail in any of the following domains: *@*.li, *@*.us, *@*.gb, *@*.uk, *@*.at, *@*.be, *@*.bg, *@*.hu, *@*.de, *@*.dk, *@*.ie, *@*.es, *@*.it, *@*.cy, *@*.lv, *@*.lt, *@*.lu, *@*.mt, *@*.nl, *@*.pl, *@*.pt, *@*.ro, *@*.sk, *@*.si, *@*.fi, *@*.fr, *@*.hr, *@*.cz, *@*.se, *@*.ee, *@*.ua, *@*.ch